We want every EssayHook order to meet your expectations. This Refund Policy explains when a refund may be available, how to request one, and how our free revision window factors into the process.
1. Free Revisions First
Before requesting a refund, we ask that you use your included revision window to give your writer the chance to address specific concerns, whether that's a missed instruction, a formatting issue, or a section that needs more depth. Most concerns are fully resolved through a revision rather than a refund.
2. When A Refund May Be Available
- Missed deadline. If your order is delivered after your confirmed deadline through no fault of your own, you may be eligible for a partial or full refund depending on how late the delivery was.
- Unresolved quality issues. If, after at least one revision, the paper still fails to meet the core instructions provided at the time of order, you may request a refund review.
- Duplicate charges. If you were charged more than once for the same order due to a processing error, the duplicate charge will be refunded in full.
- Order cancellation before writer assignment. If you cancel before a writer has been matched to your order, you're eligible for a full refund.
3. When A Refund Is Not Available
Refunds are generally not available for orders where the delivered work meets the original instructions but the client simply changed their mind about the topic or approach after placing the order, or where the client failed to provide accurate instructions, sources, or a rubric at the time of ordering.
4. How To Request A Refund
- Contact our support team through the Contact Us page with your order number and a description of the issue.
- If applicable, our team may first offer a revision to resolve the concern directly with your assigned writer.
- If a revision doesn't resolve the issue, or if your situation falls under one of the refund-eligible categories above, our team will review the order and issue a decision, typically within 3 to 5 business days.
- Approved refunds are returned to your original payment method and may take 5 to 10 business days to appear, depending on your bank or payment provider.
5. Partial Refunds
In some cases, particularly involving partial delivery or minor deadline delays, we may offer a partial refund reflecting the specific impact rather than a full reimbursement.
If you have questions about a specific order's eligibility, our support team is available 24/7 through our Contact Us page to walk through your situation directly.