Whether you have a question before placing an order, need help with an active order, or want to talk through a revision or refund request, our support team is here to help. Below are the fastest ways to reach us, along with what to expect from each.
General Support
For order questions, revision requests, or general inquiries, email us at [email protected]. Our support team is available 24/7 and typically responds within a few hours, faster during standard business hours.
Order-Specific Questions
If your question relates to a specific order, include your order number when you reach out so our team can pull up the details immediately rather than asking you follow-up questions first. You can also message your assigned writer directly through your dashboard for questions about the content itself.
Billing And Refunds
For billing questions, duplicate charges, or refund requests, email [email protected] with your order number and a brief description of the issue. See our Refund Policy for details on eligibility and typical processing times.
Partnerships And Press
For partnership inquiries, media requests, or anything not related to an active order, reach out to [email protected].
Response Times
- Live chat and order messaging: typically within minutes during peak hours
- Email support: typically within a few hours, 24/7
- Refund and billing reviews: typically within 3 to 5 business days
Before reaching out, you might also find your answer in our Terms and Conditions, Refund Policy, or Privacy Policy, depending on what you're looking for. Otherwise, our team is genuinely happy to help, however you reach us.